The same is true for what we do here at AM/PM Towing and Recovery. We’re an option the Flagstaff community more often than not chooses to help in a variety of situations. We’ll change a flat tire, recover your vehicle after an accident, jump start your dead battery and even get you inside your vehicle if you lock your keys inside; and that’s just the beginning of what we do.
So what’s the difference between us and your other options? We’re trained to do it right, the first time, every time.
A lot of people I have known over the years have used other options when it comes to towing. Have you ever seen a pickup truck towing another vehicle with a strap or chain? How about someone trying to yank a vehicle out of a ditch with a pickup truck? It was just within the last month I saw someone using a wire coat hanger to try to get into her vehicle in a local parking lot, without success.
So, why not call a buddy or relative with a pickup when you need a tow or when you’re stuck in the mud or snow? They’d probably be able to free you from the ditch or get you from A to B just fine, right?
While there’s nothing better than helping a friend, the old adage certainly is true: No good deed goes unpunished. While I’ve seen these jack-of-all-trades tows and recoveries, I’ve also seen the aftermath. The problem is that most people don’t know how to tow a vehicle properly. Even if they did, they don’t have the correct equipment.
Every vehicle has a unique tow hook point somewhere on its frame. Do you know where yours is? We do. And we can say with quite a lot of certainty that your friend or relative does not. Did you know that there are certain attachments that specifically fit these connection points, and that none is a “regular” chain hook?
More often than not the friend or relative who would be trying to help you would connect improper equipment incorrectly to the wrong part of your vehicle, and damage would inevitably occur.
Let’s say you’re stuck in a snow bank, the front end of your vehicle lodged pretty snugly. Where do you think your fried would hook his chain or strap? Part of the wheel? Somewhere on the bumper? Underneath, somewhere? If you’re not really sure, you can bet your friend isn’t either. This is the most likely time to see a bumper get removed. I’ve even seen people try to hook to a car’s exhaust or gas tank. Neither is a cheap fix.
What about jump starting your battery? This sounds like a pretty easy task, right? Did you know that hooking the positive lead to the positive terminal and the negative lead to the negative terminal is not the correct way to jump a battery? I’d bet every time you’ve had to jump start your battery, this is how it was hooked up. Not only can this damage your battery, but also the one that is doing the jumping.
Changing a tire? Where do you put the jack? Did you know there is a very specific place for the jack and that almost every vehicle has a different location? I’ve seen what happens when the jack isn’t placed correctly. Damage can range from dented panels, bent suspension components, ruined wheel parts and more. Plus, if the jack is not used in the proper place, the vehicle cannot be safely lifted. Its weight could shift, dropping the vehicle.
What about recovering a 4×4 truck on a muddy road? Can you say with any confidence that your friend’s vehicle can do it safely? Will the chain or rope or strap hold? What if he hooks up a chain and it breaks, sending part of it through the back window of his truck? Who pays that bill? Or what if he hooks to your vehicle improperly and damages it? Not only are you still stuck, but you also have to pay to repair your, and possibly his, vehicle.
Often insurance companies will help out with the cost of a tow, or recovery, or jump start or any of the other many things we do. Many even cover our services completely. And we’re covered under insurance, so if something happens during a tow or tire change, it’s taken care of for you.
But if you use a friend or relative and something goes wrong, your insurance company has to treat that like an accident. Then come the deductibles and quotes and headaches, maybe even a lawsuit, for you and your friend or relative.
So you have options. You can call a friend or relative, some guy you know with a truck, and hope for the best. Or you can call us, AM/PM Towing, 24-7, and actually get the best.